DOL Filings vs BLS Survey
What Employers File with DOL
This figure comes from 786 employer filings with the US Department of Labor under legal obligation. Employers file this salary when sponsoring workers for PERM green cards or H-1B visas.
What BLS Says the Market Pays
This figure comes from the BLS Occupational Employment and Wage Statistics survey of 2,725,930 establishments. This is an independent survey-based estimate of what all workers in this occupation earn.
Salary Distribution
Top Paying Employers for Customer Service Representatives
Ranked by median salary from DOL filings| Rank | Employer | Median Salary | Filings | vs Market |
|---|---|---|---|---|
| 1 | IBISWorld, Inc. | $56,250 | 5 | +31.3% |
| 2 | BOSTON SERVICES LLC | $46,790 | 12 | +9.2% |
| 3 | SOLOMON AGENCY CORP | $34,934 | 5 | -18.4% |
| 4 | CENTERA BIOSCIENCE | $33,280 | 5 | -22.3% |
| 5 | A INSURANCE DESIGNERS LLC | $30,000 | 8 | -30% |
| 6 | Zoni Language Centers Inc | $25,147 | 9 | -41.3% |
| 7 | OM PARTS INC | $25,100 | 5 | -41.4% |
| 8 | ZONI LANGUAGE CENTER INC | $24,648 | 7 | -42.5% |
| 9 | Fairgreen Assisted Living Inc. | $21,632 | 5 | -49.5% |
| 10 | TRANSPORTATION AMERICA, INC | N/A | 7 | N/A |
| 11 | Antonio Perez Insurance LLC | N/A | 6 | N/A |
Salary by Metro Area
| Metro Area | Median | vs National | Filings | Employers |
|---|---|---|---|---|
| Boston, MA | $46,790 | +23% | 10 | 1 |
| New York, NY | $39,999 | +5.1% | 40 | 24 |
| Los Angeles, CA | $38,147 | +0.3% | 29 | 25 |
Salary by State
| State | Median | vs National | Filings |
|---|---|---|---|
| Montana | $53,000 | +21% | 1 |
| Washington | $52,000 | +5.8% | 3 |
| Tennessee | $50,309 | +25.4% | 2 |
| Wisconsin | $46,000 | 0% | 1 |
| Massachusetts | $45,318 | -5.7% | 20 |
| Michigan | $43,462 | +2.1% | 4 |
| New Jersey | $41,400 | -11.4% | 14 |
| Maryland | $41,393 | +2.7% | 4 |
| New York | $41,392 | -13.5% | 55 |
| Texas | $40,976 | +4.8% | 11 |
| Indiana | $40,820 | -1.9% | 6 |
| Nebraska | $40,729 | -0.2% | 26 |
| California | $39,998 | -16.3% | 95 |
| Oregon | $39,879 | -13.8% | 2 |
| District of Columbia | $39,749 | -19.2% | 3 |
| Arkansas | $38,454 | +2.6% | 4 |
| Minnesota | $38,168 | -19.6% | 2 |
| Illinois | $38,000 | -15.4% | 13 |
| Virginia | $37,045 | -5.5% | 7 |
| Pennsylvania | $36,000 | -16.4% | 3 |
| Florida | $35,714 | -8.2% | 43 |
| Utah | $35,000 | -12.8% | 5 |
| Nevada | $34,985 | -10.2% | 2 |
| Arizona | $33,280 | -23.4% | 3 |
| Georgia | $31,750 | -18.7% | 6 |
| North Dakota | $31,700 | -26.6% | 2 |
| North Carolina | $31,200 | -21.1% | 6 |
| Colorado | $30,077 | -34.6% | 7 |
| Alabama | $29,500 | -21.8% | 4 |
| Hawaii | $28,810 | -29.1% | 3 |
| Ohio | $27,150 | -37.6% | 1 |
| Oklahoma | $25,100 | -33.2% | 1 |
| Kansas | $24,274 | -36.7% | 1 |
| Maine | $20,800 | -54% | 1 |
Salary Trend - DOL Data
Education Requirements
From PERM filingsFor Customer Service Representatives positions, 13% of PERM filings required a Bachelor's degree, 1% required a Master's degree, and 83% required no formal degree.
Education by Top Employer
Most common minimum education from PERM filings| Employer | Most Common Education | Median Salary |
|---|---|---|
| BOSTON SERVICES LLC | Not specified | $46,790 |
| Zoni Language Centers Inc | Not specified | $25,147 |
| A INSURANCE DESIGNERS LLC | High School | $30,000 |
| ZONI LANGUAGE CENTER INC | Not specified | $24,648 |
| TRANSPORTATION AMERICA, INC | Not specified | N/A |
| Antonio Perez Insurance LLC | Not specified | N/A |
| Fairgreen Assisted Living Inc. | High School | $21,632 |
| SOLOMON AGENCY CORP | High School | $34,934 |
| IBISWorld, Inc. | Not specified | $56,250 |
| OM PARTS INC | High School | $25,100 |
Salary by Industry
Same occupation, different industries (NAICS)The highest-paying industry for Customer Service Representatives is Information (Technology) at $53,276. The lowest-paying industry with significant hiring is Educational Services at $29,553.
Frequently Asked Questions
Based on 786 DOL filings, the median salary for a Customer Service Representatives is $38,043, ranging from $30,971 to $46,322.
The 90th percentile salary is $62,730 according to BLS data.
Based on DOL filings, Boston, MA offers the highest median at $46,790.
DOL filing data covers positions where the employer filed for PERM green card sponsorship or an H-1B visa. These filings represent a subset of all Customer Service Representatives positions. We compare this data against BLS OEWS data which covers all workers in this occupation.
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